Shipping policy

Order Processing Time

Orders are typically processed within 1–3 Business Days. Orders are not processed or dispatched on weekends or holidays.

During busy seasons or high-volume periods, shipment processing may take a few extra days. We appreciate your patience and understanding. If your order experiences a significant delay, our support team will contact you directly via email or phone.

Domestic Shipping Rates And Estimates

Shipping costs are calculated automatically at Checkout.

Shipping Method Available:

Standard Insured Shipping: 7–15 Business Days

International Shipping

International shipping fees are displayed at Checkout before payment is completed.

Please be aware that customs duties, import taxes, and related fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Shipment Confirmation & Order Tracking

After your order has been shipped, you will receive a Shipment Confirmation Email with your tracking details included.

Tracking updates usually become available within 2–3 days after dispatch.

Customs, Duties, And Taxes

We are not responsible for customs fees, import duties, or taxes associated with your order. Any additional charges imposed during or after shipping remain the customer’s responsibility.

Damages

We are not responsible for products that are damaged or lost during shipping transit.

If your order arrives damaged, please contact the shipping carrier immediately to initiate a claim. Kindly keep all original packaging and damaged items for claim purposes.

Shipping To P.O. Boxes Or APO/FPO Addresses

We currently ship to:

A.U. Addresses
A.U. Territories
APO/FPO/DPO Addresses

Please note that these shipments may require longer delivery times.

Lost Or Stolen Packages

Packages confirmed as delivered are considered fulfilled. We are not responsible for lost or stolen shipments after delivery confirmation.

However, we will gladly provide shipping and tracking details to assist you in contacting the carrier.

Returns And Refunds

For detailed information regarding returns, exchanges, and refunds, please review our Return Policy.

Contact Information

Email: support@luviamax.com.

Company name: NEXCOM DIGITAL PTE. LTD.

Address: 3 COLEMAN STREET, #03-24, WYNDHAM SINGAPORE, PENINSULA SHOPPING COMPLEX, SINGAPORE 179804

We will reply to emails within 12 hours during working/ business days.

Customer support inquiries are answered within 12 Business Hours during working days.