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Secure Payment
Safe, secure, and trusted payment methods for your peace of mind.
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Free shipping on all orders
Worldwide shipping
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Returns & Refunds
Shop confidently with our clear, simple, and hassle-free returns policy.
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You can pay using credit/debit cards, PayPal, or other available payment methods.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and digital wallets like Apple Pay and Google Pay.
How long does shipping take?
Shipping within the AU typically takes 7-15 business days with our Standard Insured Shipping option. For international orders, shipping times vary depending on the destination and customs processing times. Shipping charges will be calculated and displayed at checkout. Once your order has shipped, you will receive a Shipment Confirmation email with a tracking number, which will be active within 2-3 days.
Can I modify my order after placing it?
Please contact us immediately. We'll try to accommodate changes if the order hasn't been processed. Email: support@luviamax.com
Does my piece come in any packaging?
Yes, all our skincare products come in protective and aesthetically pleasing packaging to ensure they arrive in perfect condition. Each product is securely wrapped, and we use eco-friendly materials whenever possible. Additionally, many of our products come in recyclable containers to support sustainability.
Do you ship internationally?
Yes, we ship to select countries. International shipping times and rates vary by location.
How can I track my order?
Once your order ships, you'll receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unused items in original condition with tags attached.
How is my personal information protected?
We use industry-standard security measures and never share your personal information with third parties.
How can I contact customer service?
Need more help? Our customer service team is ready to assist you.
Email: support@luviamax.com
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